Contact Pathway Bank

Call us at (308) 485-4232 or email at techcenter@pathwaybank.com with details if you suspect fraud.

Did you know that you can turn your Pathway Bank debit card off using Digital Banking? Here’s how:

Tap “Menu.”
Tap “Manage Cards.”
Tap “Turn Card Off” for any cards which you would like to temporarily turn off. Simply tap “Turn Card On” to start to using it again!

If you need to call to report a lost or stolen Pathway Bank Visa® ATM/Debit card, please call us at (308) 485-4232 during regular business hours.

You may also report your lost or stolen card through Digital Banking.

Tap “Menu.”
Tap “Messages.”
You will see two boxes; the bottom one says “Submit a Form.” Tap on “Choose a Form to Submit.”
Tap “Lost or Stolen Card.”
Fill out the form entirely.
Tap “Submit.”
The form will be submitted to our Operations Department, and your card will be shut off.
A team member will reach out to you at the contact number you provided.

Deposit/Operations Management

Erik Williams

Operations Manager

(308) 392-3666

Chanel Osburn

Deposit Services Manager

(308) 392-3650

Let us know the dates you’ll be gone, where you’re headed, and which cards you will be using. Our fraud department always has your back, and we don’t want you to be without the use of your cards while you’re away from home! Contact us through Digital Banking or call us to report your plans.

How to report your travel plans through Digital Banking:

Tap “Menu.”
Tap “Manage Cards.”
You will see a list of your cards; select the card you will be using while traveling by tapping on the arrow on the far right of your screen. (You may use more than one card, but will need to complete a form for each card.)
Scroll up until you see “Travel Notification.”
Tap the arrow on the right side of your screen.
Fill out the short form.
Tap “Submit Travel Notification” at the bottom of the screen.